FAQS

HOW DO I PLACE MY ORDER?

Choose the item(s) you want to buy on the product page, then click the “Add To Cart/Buy Now” button and proceed to the checkout page to complete your order(s).
We’ll handle your order and let you know the shipping time!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:

On average, orders usually ship within 7 business days from the day order is placed.
Orders may arrive approximately 8-15 business days after being shipped.

Please note:

We use different shipping partners, but the final carrier is usually your local postal service (In the US, it may be UPS/USPS)
Due to the COVID-19 pandemic impact and the peak season, carrier services might need additional 5-10 business days to ship packages anywhere.

MY TRACKING NUMBER ISN'T WORKING.

Tracking numbers can take 3-5 business days to show up in the shipping carrier's system. If the tracking number is still not working within a few days, please contact us ylshopi@outlook.com

I NEED HELP WITH A LATE ORDER.

If your order has not arrived after 30 business days (US domestic) and 45 business days (international), please contact our customer service.

CAN I CANCEL MY ORDER OR MAKE CHANGES TO IT?

Yes, you may be able to cancel some items or want to make changes before we prepare your order. Send us an email and we will process it for you within 24 hours, contact: ylshopi@outlook.com

PAYMENT METHOD

Q: How I can pay for my order?
A: We accept Visa and Mastercard.
Q: When will my card be charged?
A: Right after you have successfully placed your order.

HOW TO CHOOSE THE RIGHT SIZE FOR ME?

All shoes are true size, choose the European size corresponding to your usual shoe size when choosing a size, If you have any questions, please contact customer service ylshopi@outlook.com

WHY DO DESIGNER SIZE VARY?

International sizes are slightly different when converted and some designers fit larger or smaller than others. That's why we provide specific information for each item.

WHAT IF MY ITEM DOESN'T FIT?

If your item doesn't fit, you can return it with our free returns service. If you'd like to place another order, you can do this online or contact customer service ylshopi@outlook.com